DELIVERY & REFUNDS

Refund / Delivery Policy Last Updated: 23 June 2026 Delivery Excelsis Peptides currently supplies products to customers located within the United Kingdom only. We offer the following Royal Mail delivery services: Royal Mail Tracked 24 Royal Mail Tracked 48 Royal Mail Special Delivery Estimated delivery times are provided by Royal Mail and are not guaranteed. Delivery estimates are provided for guidance only and do not form part of any contractual guarantee. Dispatch Times We aim to dispatch orders within 2–3 business days, although the majority of orders are dispatched on the next business day. Orders placed on weekends or bank holidays will normally be processed on the next working day. Dispatch times are estimates and may occasionally be affected by stock availability, high order volumes, courier delays, technical issues, or circumstances outside our reasonable control. Delivery Delays Once an order has been dispatched, delivery is handled by the courier. Excelsis Peptides cannot guarantee delivery times and shall not be liable for delays caused by Royal Mail, adverse weather, industrial action, operational disruption, or other circumstances beyond our reasonable control. Incorrect Addresses Customers are responsible for ensuring that all delivery information provided is complete and accurate. If an order is returned to us because of an incorrect address, failed delivery, or refusal of delivery, we may require the parcel to be returned to us before considering a replacement or refund. Additional delivery charges may apply where a parcel needs to be resent. Failed Deliveries Where delivery is attempted and the parcel is not collected, refused, or returned to sender, we may require the parcel to be received back by us before any replacement or refund is considered. Additional postage charges may apply where a parcel needs to be resent. Lost Parcels If a parcel appears to be lost in transit, customers should contact us as soon as possible with their order number. Investigations and claims relating to lost parcels will be handled in accordance with Royal Mail procedures. For orders with a value exceeding £50, customers are strongly advised to select Royal Mail Special Delivery. Special Delivery provides enhanced compensation and tracking and is the recommended service for higher-value orders. Where a customer chooses a lower-value delivery option for orders exceeding £50, any compensation or refund relating to a lost parcel may be limited to the compensation available under the selected Royal Mail service. Where appropriate and subject to the outcome of the courier investigation, we may offer a replacement or refund once the investigation has been completed. Returns Due to the research nature of the products supplied by Excelsis Peptides, we do not accept returns of products unless an item is defective, damaged on arrival, or incorrectly supplied. Please ensure that the products you order are suitable for your intended lawful research purposes before completing your purchase. Damaged, Defective or Incorrect Items If you receive an item that is damaged, defective, or incorrect, please contact us as soon as reasonably possible. You may be asked to provide: Your order number. A description of the issue. Photographs of the product and packaging. Where appropriate, we may offer a replacement, partial refund, or full refund. Order Cancellations Orders may be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible. Refunds Refunds may be issued: Where required by law. If an order is cancelled before dispatch. If an order cannot be fulfilled. Where an item is damaged, defective, or incorrectly supplied. At our discretion where we consider a refund appropriate. Approved refunds will normally be returned using the original payment method wherever possible. Cryptocurrency Payments Cryptocurrency transactions are irreversible. Refunds relating to cryptocurrency payments may be made in accordance with the value of the original transaction and at our discretion, subject to applicable law. Customers are responsible for providing accurate wallet details for any cryptocurrency refund. Statutory Rights Nothing contained within this Refund / Delivery Policy affects your statutory rights under applicable UK consumer law. Contact Us If you have any questions about delivery, returns, refunds, or cancellations, please contact us: Excelsis Peptides Website: www.excelsispeptides.co.uk Email: support@excelsispeptides.co.uk